Made by Lawrie terms

Latest news

Despatch time is currently as normal (within 14 days). Garters are usually sent sooner. Just let me know if your order is urgent.

Contact

Made by Lawrie is the business name of Margaret Lawrie Hunter. Contact me at:

Made by Lawrie
Ballaleigh Cottage
Ballaleigh Road
Kirk Michael
Isle of Man IM6 1HJ
British Isles

+44 (0)1624 877919

info@madebylawrie.co.uk

How to order

Pay securely online by debit or credit card or with your PayPal account

The online shop allows you to pay for your order securely using a debit/credit card, or a Paypal account if you have one, using the secure Sage Pay payment system, one of the biggest and most trusted payment providers in the UK. I do not receive or hold your debit/credit card details if you use the online shop and your payment is secure.

1. Choose items options (eg colour)

2. Add order to basket

3. Choose shipping (contact me first for urgent orders)

4. Apply discount/promotion code if you have one

5. Proceed to checkout

6. Agree terms and conditions

7. Enter payment details

If you have regsitered your card with 3D Secure you will need to enter your security details during the payment process. Another step, but it's there to protect you (and me) from online fraud!

You can return to/amend your shopping basket at any time by choosing the View basket button at the top left of any page.

Alternatively, you can phone me with your order on 01624 877919 to pay by card, cheque or bank transfer. I will process card transactions for you via the secure Sage Pay virtual terminal.

Please note that I accept payment in pounds sterling. If you wish to pay using a different currency, the shopping cart will automatically convert your payment for you.

Delivery

Your order will usually be despatched within 14 days of placing your order (but see above for latest information on delivery times). If you require your order sooner, just ask and I will try to help. You will receive email or telephone confirmation when your order has been shipped.

Your order will be packaged in a complimentary Made by Lawrie gift box. (Click the photo to enlarge)

Delivery charges

You will be asked to confirm your shipping location when you first add items to the shopping basket. Delivery charges are shown in your shopping basket, before you confirm your order. All deliveries require a signature. You can specify a different delivery address to billing address at checkout.

UK, Isle of Man, Northern Ireland and Channel Islands

Standard: Your order will be sent by Recorded Delivery (usually takes 2 to 7 working days).

Next day: Your order will be sent by Special Delivery (before 1pm next working day, not including Saturday). If your order is urgent please check first that I can prioritise it for you.

Please note that next day delivery does not mean despatch on the day you place your order – remember that I need time to make your item, especially if it is personalised. Your order will be prioritised and posted using a next day service as soon as it is ready. Please use the date needed by box at checkout to tell me when you need your order to arrive.

Item	Standard P&P	Next day P&P
Garters, small hair decor items	£2.50	£5.50
Bags, ring cushions, fascinators, light wraps	£3.95	£5.95
Albums and guest books, fur and velvet wraps	£4.95	£6.95
Total spend over £100 (before P&P)	FREE	FREE

Europe (including Republic of Ireland)

Your order will be sent by International Signed For service. You will need to sign for the parcel. Please allow extra time for delivery, depending on destination. Postage & packing charges are:

Item	Postage & packing
Garters, small hair decor items	£6.50
Bags, ring cushions, fascinators, light wraps	£9.95
Albums and guest books, fur and velvet wraps	£14.45

International, Rest of World

Your order will be sent by International Signed For service. You will need to sign for the parcel. Please allow extra time for delivery, depending on destination. Postage & packing charges are:

Item	Postage & packing
Garters, small hair decor items	£6.95
Bags, ring cushions, fascinators, light wraps	£11.95
Albums and guest books, fur and velvet wraps	£16.25

Exchanges and returns – money back guarantee if not happy!

I'm confident you will be happy with your purchase but if for any reason you wish to return it then I offer a simple exchange service or a money back guarantee if you wish to return your purchase.

Details of how to return or exchange items will be sent with your order. You must return items in the same condition as received and in the presentation box within 10 days of delivery for an exchange or a refund. I cannot refund the outward postage & packing charge (unless the item is faulty). If you wish to exchange the item you will need to pay a second postage & packing charge.

Unfortunately personalised items cannot be returned unless they are faulty or I have made a mistake in your details, so please check all spellings etc. carefully when placing your order. This includes items with personalised embroidery and items made in custom colours or with custom design changes. If you are not sure that the colour will suit you can ask for a free fabric sample before ordering.

You can read further general information on your rights of cancellation under the distance selling regulations at the HMSO website (external link).